LNA Terms and Conditions
Last updated: 30 September 2026
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These terms and conditions apply to Services and Products provided by LNA, run by Liina Turtonen ("LNA", "we", "us" or "our").
You may contact us at lna@lnamusic.com.
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These terms and conditions are in addition to the information on the Website and apply to the sale of any Online Course, Taught Course, Book or Digital Product. Please read these terms and conditions carefully before making a purchase and keep a copy for your records.
For purchases via our Website, by completing your purchase you agree to be bound by these terms. If you do not agree to these terms and conditions, please do not make a purchase.
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1. Definitions
"Book" means any book sold directly through the Website, in paperback, hardback or eBook edition, including Music Purrduction: Audio Fundamentals Explained With Cats and Creative Confidence in Music Production.
"Physical Book" means the paperback or hardback edition of any Book.
"eBook" means the digital edition of any Book, supplied as a downloadable file such as PDF or EPUB.
"Confidential Information" means information provided by one party to the other in written, graphic, recorded, machine readable or other form concerning the business, clients, suppliers, finances or products of the other party, including the Course Materials. It does not include information in the public domain (other than through a breach of these terms), information required to be disclosed by a court or regulatory authority, or information already in the possession of the receiving party.
"Course Materials" means the information and resources provided by LNA to accompany a course, in hard copy or electronic form, including PDFs, templates, session files, presets and other resources.
"Digital Product" means any downloadable product sold on the Website other than an Online Course or eBook, such as templates, presets, sample packs, session files or guides.
"Fees" means the fees paid by you to LNA for the Services or Products.
"Intellectual Property Rights" means copyright, rights in or relating to databases, patent rights, performers' rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world.
"Online Course" means the delivery by us of an online course which you study remotely, including course bundles and learning paths.
"Products" means Books and Digital Products.
"Services" means the provision of Online Courses, Taught Courses and Course Materials, together with any other services agreed from time to time and purchased by you through the Website.
"Taught Course" means a course taught by us in person, which you attend.
"Website" means www.lnamusic.com.
"You" means the individual purchasing the Services or Products.
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2. The Services
2.1. A description of the Services and Products, together with any dates on which the Services will begin, is available on our Website. We will provide the Services with reasonable care and skill in accordance with the description set out on the Website.
2.2. We reserve the right to vary or withdraw any of the Services or Products described on the Website. This will not affect anything you have already paid for, except as set out in clause 12.
2.3. We expect you to confirm that the Services or Products you are purchasing will meet your needs. We do not guarantee that you will obtain a particular result, professional qualification, income or employment opportunity from your purchase or completion of any of the Services or Products.
2.4. Our Services and Products are educational. Nothing in them is intended to be, or should be taken as, financial, legal or investment advice.
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3. Ordering
3.1. When you place an order via the Website, you are offering to purchase the Services or Products on these terms and conditions. LNA reserves the right to cancel or decline your order, or any part of it, at any time until it has been confirmed in accordance with clause 3.3. If we do, we will refund anything you have paid.
3.2. You will receive a receipt of your order by email after purchase.
3.3. A legally binding agreement between us and you comes into existence when we have received payment of the relevant Fees from you in accordance with clause 5.
3.4. Where your order consists of multiple courses or Products, each item will be treated as a separate offer to purchase.
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4. Cancellation and Refunds
4.1. Right to cancel
Where a legally binding agreement has been formed in accordance with clause 3, you may request a cancellation and refund within 14 days of purchase, subject to the conditions set out in this clause 4.
This right applies to:
Individual online courses
Course bundles (learning paths)
Any digital course products offered by LNA
Digital Products
Cancellation of Taught Courses is covered in clause 4.6 and cancellation of Books is covered in clause 15.
4.2. Online Courses: digital content and access restrictions
Due to the digital nature of Online Courses, your right to cancel is limited as follows.
If you have purchased an individual online course, you may request a full refund within 14 days of purchase provided you have not progressed beyond the first module of that course.
If you have purchased a bundle or learning path, you may request a full refund within 14 days of purchase provided you have not progressed beyond the first module of the initial course in the bundle.
Once you have accessed any part of the second or subsequent modules of a course, or accessed content beyond the first module within a bundle, you shall have no right to cancel your purchase.
Accessing downloadable materials, bonus content, or additional courses within a bundle is considered confirmation that the Services are being used as intended and removes the right to cancel.
4.3. After 14 days
The right to cancel ends 14 days after the date of purchase. After this, no refund will be given, even if you have not accessed the course or have only accessed the first module.
4.4. Downloadable materials
Any downloadable materials (including PDFs, templates, session files, presets or other resources) are provided for enrolled students only. If a refund is granted, all downloadable materials must be deleted and must not be retained, copied or reused in any form.
4.5. Digital Products
Digital Products are delivered as a download immediately after purchase. When you buy a Digital Product, you agree that it is made available to you straight away and you acknowledge that you lose your right to cancel once you begin downloading it. If you have not downloaded the Digital Product, you may request a full refund within 14 days of purchase. If a file is faulty or will not open, please contact us and we will provide a replacement file. If we cannot fix the problem, we will give you a refund.
4.6. Taught Courses
You may cancel your place on a Taught Course within 14 days of booking and receive a full refund, provided the course has not already started. After this period, refunds are at the sole discretion of LNA. If we have to cancel or reschedule a Taught Course, we will offer you a place on the new date or a full refund.
4.7. No other right to cancel or vary
Except as expressly set out in this clause 4 and in clause 15, there is no other right to cancel, refund or vary the purchase of Services or Products. Any other cancellation or variation shall be at the sole discretion of LNA.
4.8. Refund requests
All refund requests must be submitted in writing to lna@lnamusic.com within the applicable 14-day period. Refunds, if approved, will be processed to the original payment method within 14 days.
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5. Fees
5.1. The Fees for the Services and Products shall be as set out on the Website at the time you placed your order.
5.2. Unless otherwise specified at the time of purchase, the Fees for a course include the cost of Course Materials. Delivery charges for Physical Books are shown separately at checkout.
5.3. Fees shall be debited from your credit or debit card at the time of purchase. Fees must be paid in full before you attend any Taught Course or access any Online Course.
5.4. Any fees charged by your debit or credit card provider in connection with your purchase are your own responsibility and LNA shall not be responsible for these.
5.5. You shall be responsible for all costs you incur in connection with attending any Taught Course or accessing any Online Course, including travel, equipment, software and internet access.
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6. Liability
6.1. Nothing in these terms and conditions affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
6.2. We only supply our Services and Products for personal and educational use. LNA is not responsible for any loss of profit, revenue or goodwill, loss of business or business opportunity, or any indirect, special or consequential loss.
6.3. We are not responsible for any loss or damage that is not foreseeable, or for any loss or corruption of data or damage to your equipment or software, except where this is caused by our failure to use reasonable care and skill.
6.4. While LNA aims to provide the Services and Products to the highest standards of the industry, we are not responsible for any loss arising from decisions you make or actions you take based on their content, except where required by law.
6.5. Subject to clause 6.6, LNA's total liability arising from or in connection with these terms and conditions shall be limited to the Fees received by us for the course or Product in relation to which a dispute has arisen.
6.6. Nothing in these terms and conditions shall exclude LNA's liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation, or (iii) any other matter which under English law may not be limited or excluded.
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7. Intellectual Property
7.1. All Intellectual Property Rights in the Course Materials, Online Courses, Digital Products, Books (including their text and illustrations) and the speeches made by trainers at Taught Courses are, and remain, the intellectual property of LNA, its publishers or its licensors.
7.2. Unless you have our prior written permission, you are not authorised to:
(i) copy, modify, reproduce, republish, sublicense, sell, upload, broadcast, post, transmit or distribute any of the Course Materials, Online Courses, Digital Products or Books, or any part of them;
(ii) record on video or audio, screen record, or relay by any means any Online Course or Taught Course;
(iii) use the Course Materials, Digital Products or the content of any Book in the provision of any other course, training, workshop or publication, whether given by you, us or any third party;
(iv) share your course login or access with anyone else;
(v) remove any copyright or other notice of LNA from the Course Materials, Digital Products or Books;
(vi) modify, adapt, merge, translate, disassemble, decompile or reverse engineer any software forming part of the Online Courses, except to the extent permitted by law;
(vii) use any of the Course Materials, Online Courses, Digital Products or Books to train, develop or feed any artificial intelligence or machine learning system.
Breach of this clause 7.2 shall allow us to immediately terminate these terms and conditions and cease to provide you with any Services, including access to the Online Courses, without a refund.
7.3. In consideration of the Fees paid by you, we grant you a limited, non-transferable, non-exclusive licence to use the Course Materials and any software provided with an Online Course for the sole purpose of completing the Online Course or attending the Taught Course.
7.4. In consideration of the Fees paid by you, we grant you a limited, non-transferable, non-exclusive licence to use Digital Products and eBooks for your own personal use. Where a Digital Product is intended for use in your own music (such as presets, templates or samples), you may use it in your own creative work, but you may not share, resell or redistribute the files themselves.
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8. Confidentiality
8.1. Each party shall keep the other party's Confidential Information strictly confidential and not use it other than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it.
8.2. Either party may disclose Confidential Information to its legal and other advisers for the purpose of obtaining advice from them.
8.3. This clause shall continue notwithstanding termination of these terms and conditions.
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9. Termination
9.1. We shall be entitled to terminate these terms and conditions and cease to provide you with any Services with immediate effect, without a refund, in the event that you:
fail to pay when due your Fees;
act in an aggressive, bullying, offensive, threatening or harassing manner towards LNA, any trainer, or any student, whether in person or online, including in comments, communities or messages;
cheat or plagiarise any work which you are required to prepare or submit in connection with the Services;
steal or act in a fraudulent or deceitful manner towards us or any other student;
intentionally or recklessly damage the property of LNA, a Taught Course venue, or any other student;
are intoxicated through alcohol or illegal drugs while attending a Taught Course;
commit any criminal offence at a Taught Course venue or where the victim is a trainer or student;
are in breach of these terms and conditions.
9.2. On termination, clauses 6 (Liability), 7 (Intellectual Property) and 8 (Confidentiality) shall continue notwithstanding such termination.
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10. Assignment
10.1. Any Services provided by us under these terms and conditions are personal to you and cannot be transferred or assigned to any other person.
10.2. We shall be entitled to assign these terms and conditions to another person or organisation. If we do, this will not reduce your rights under these terms.
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11. Entire Agreement
These terms and conditions, together with the information on the Website and any course specific terms and conditions, are the entire agreement between the parties and supersede any prior agreements and arrangements, whether written or oral. Nothing in this clause shall limit liability for any fraudulent misrepresentation.
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12. Force Majeure
12.1. LNA shall not be liable to you for any breach of its obligations under these terms and conditions arising from causes beyond its reasonable control, including but not limited to fire, flood, severe weather, pandemic, terrorism, strikes, transport or postal disruption, failure of internet or hosting services, Government edict or regulation, and illness or bereavement affecting the trainer.
12.2. If such an event affects a Taught Course, we will offer you a place on a new date or a full refund. If it delays delivery of a Physical Book, we will keep you updated and you may cancel for a full refund if the delay is significant.
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13. Data Protection
13.1. LNA will never sell, distribute or intentionally make your personal information public and has implemented appropriate technical and organisational security measures to protect the data you share with us from loss and preserve its security and confidentiality.
13.2. When you make a purchase, we collect the information needed to process your order, including your name, email address and, for Physical Books, your delivery address. We use this to provide your purchase and contact you about it.
13.3. When you sign up to the LNA mailing list, we ask you to enter personal data in the form of your name, email address and any preferences around what you will receive. Your email address is collected so we can send you updates about our work. We ask for your consent when joining our mailing list and this forms the lawful basis for us holding the data. You can unsubscribe at any time.
13.4. Any information we share with funders is not connected to personally identifiable information and is made up of aggregated data.
13.5. Under the UK General Data Protection Regulation (UK GDPR), anyone whose personal data is stored by LNA has a set of rights relating to it. You have the right to (i) see any information we hold about you and correct it if it is wrong, (ii) request your data is deleted, and (iii) request your data is not used for certain purposes. If you request that we remove your personal data, LNA will take all reasonable steps to remove or anonymise it. If you would like to exercise any of these rights, or if you have any complaints regarding data protection, please email us at lna@lnamusic.com.
13.6. For the purposes of evaluation and marketing, LNA may document its work by taking photographs or videos of participants engaging in its activities. These are sometimes shared on social media platforms including Facebook, Instagram, TikTok and YouTube. When working with children and vulnerable adults, permission will always be obtained in writing from those responsible for the participants before any photographs or videos are taken, including consent to share content on social media platforms. Where permission is refused for a particular person to be photographed, care is taken to ensure that person is not photographed. When working with non-vulnerable adults, verbal permission will be obtained before any photographs or videos are taken.
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14. Law and Jurisdiction
These terms and conditions are subject to English law and the parties submit to the exclusive jurisdiction of the courts of England and Wales in connection with any dispute. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
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15. Books
15.1. This clause applies when you buy a Book directly from the Website. The editions available, including their ISBNs, are listed on the relevant product page. If you buy a Book from Amazon, the publisher or any other retailer, that retailer's terms apply to your purchase instead, and any returns or refunds must be arranged with them.
Stock and pre-orders
15.2. Physical Books are held in limited stock and orders are fulfilled in the order they are received. When an edition is out of stock, the Website may offer it on pre-order with an estimated dispatch date. This date is an estimate only.
15.3. If we cannot dispatch your pre-order within 30 days of the estimated date, we will contact you and you may cancel for a full refund. You may also cancel a pre-order at any time before it is dispatched and receive a full refund.
Delivery
15.4. Delivery charges are shown at checkout before you pay. Delivery times are estimates and may vary.
15.5. For orders delivered outside the UK, your parcel may be subject to import duties, taxes or customs charges on arrival. These are your responsibility and are not included in the price or delivery charge.
15.6. Please make sure your delivery address is correct when ordering. We are not responsible for orders that cannot be delivered because of an incorrect or incomplete address.
15.7. A Physical Book becomes your responsibility once it is delivered to the address you gave us. Ownership passes to you once we have received full payment.
15.8. If your Physical Book has not arrived within 14 days of the estimated delivery date, please contact us and we will send a replacement or give you a refund.
Cancelling a Physical Book order
15.9. You may cancel your order for a Physical Book within 14 days of the day after you receive it, without giving a reason. To do this, email us at lna@lnamusic.com.
15.10. You must return the Physical Book to us within 14 days of telling us you wish to cancel. Unless the Book is faulty or not what you ordered, you are responsible for the cost of returning it. We recommend using a tracked service, as the Book remains your responsibility until it reaches us.
15.11. We will refund the price of the Book and the standard delivery charge within 14 days of receiving it back, or of receiving proof that you have sent it, whichever is sooner. We may reduce your refund if the Book has been damaged, marked or otherwise reduced in value by handling beyond what is needed to inspect it.
15.12. Signed copies can be returned in the same way as unsigned copies, provided they are in the condition you received them.
Faulty or damaged Physical Books
15.13. If your Physical Book arrives damaged, has a printing fault, or is not what you ordered, please email us within 30 days of delivery with a photo of the problem. We will offer a replacement or a refund, including reasonable return postage. This does not affect your statutory rights under clause 6.1.
eBooks
15.14. eBooks are delivered as a download after payment. When you buy an eBook, you agree that it is made available to you immediately and you acknowledge that you lose your right to cancel once you begin downloading it.
15.15. If an eBook file is faulty or will not open, please contact us and we will provide a replacement file. If we cannot fix the problem, we will give you a refund.
15.16. You may read the eBook on your own devices and print copies for your own personal use. You may not share, resell, upload, distribute or otherwise make the eBook or any part of it available to anyone else.
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16. Notices
You can contact us by the following methods:
Email: lna@lnamusic.com
Address: LNA Music, Unit 173879, PO Box 7169, Poole, BH15 9EL